FAQ

Here you will find answers to frequently asked questions.

Payment

Our discount codes are limited in time and it is possible that the current code is out of date. It may also happen that the code applies to specific goods or under certain conditions that your customer basket needs to fulfill. Also, some codes cannot be combined with other offers, discounts or discount codes. Contact customer service if you have any questions.

It can sometimes be possible. Check the conditions that apply to your particular discount code.

You don’t need to have a PayPal account to place an order.

If you want to pay by credit card in the classic way, click “Don’t have a PayPal account?” when you get to PayPal’s payment summary. Enter your personal and credit card details on the next page. Click on “Review and continue”. You can then make a classic credit card payment through PayPal without having to register your own PayPal account.

Eldris

In Sweden, Eldris is available for sale at various outdoor shops and similar retailers. Among other things, there is the knife Naturkompaniet, both in their stores and in their webshop.

The Eldris Neck Knife kit includes: the Eldris knife, a piece of paracord string, a fire starter, and a secondary locking.

The Eldris blade is made of Swedish stainless steel, 12C27, that is heat treated in our factory in Mora according to a secret company recipe. This is done to optimize the steel qualities.

The handle has a core of polypropylene (PP) and a rubbery friction grip made of thermoplastic elastomer (TPE).

Both the edge of the knife and the sheath are ambidextrous and work equally well for both left- and right-handed users.

Garberg

The knife exactly the same on both models. The difference is in the sheaths. Garberg leather has, as its name implies, a robust sheath of leather. Garberg Multi-Mount is delivered in a polymer sheath with various stripes, holes and mounting solutions.

A full tang knife means that the knife blade runs all the way through the handle, to the rear part. This makes the knife extra strong, robust, and durable. If you’re beating the rear part you hit the steel, without having the polymer handle in between.

The Garberg blade is made of Swedish stainless steel, 14C28N, that is heat treated in our factory in Mora according to a secret company recipe. This is done to optimize the steel qualities.

If you already have a polymer sheath for your Garberg or Kansbol you can buy Multi-Mount Kit without sheath.

If you don’t have a polymer sheath for your Garberg or Kansbol you need to buy the Multi-Mount kit with sheath.

If you want a leather sheath for you Garberg or Kansbol you can buy Leather Sheath for Garberg & Kansbol.

The handle’s made from polyamide (PA), or what is also known as nylon. This material is chosen for its extreme durability

There are different options. If you wish to keep the fresh look, use any leather wax or oil regularly. If you wish to get some nice patina, just leave it as it is.

The edge is symmetrical and functions equally for both left and right handed users.

The edge angle is 27°, as it is on the majority of our knives with a 3,2 mm thick blade.

The RC hardness of the Garberg blade is 58,5, ±0,5.

Buy Morakniv.

We have gathered contact information for Swedish retailers on Store Locator. There you can search for the retailer or retailers located at your particular location.

Get in touch with a Morakniv dealer in your locality and ask which knives are in their range. Another option is to search online for the specific model and see which online stores that can deliver it to you.

We work with distributors who in turn sell on to retailers. This means that we cannot guarantee or check which specific model is in a specific store’s range.

Yes, loose blades are for sale here in our webshop.

Yes. Morakniv Outlet is located in the same premises as Nils Olsson handicraft in Nusnäs outside Mora. Here we make regular deliveries of knives of second quality. The outlet’s opening hours are the same as for Nils Olsson’s store – visit their website for directions and current opening hours.

Yes. Our webshop delivers to countries within the EU, Norway, Switzerland, Iceland and the USA.

On the Store locator page, you can search for retailers and distributors in the country you are interested in. Contact them for more information on where and how you can find your Morakniv.

Frost’s food knives are for sale here in our web shop. Some models of other sorting are also available in our outlet in Nusnäs and in the Morakniv Concept Store on Kyrkogatan in Mora.

You can find the accessories available under Products > Accessories.

Delivery

Free shipping applies to orders over SEK 500 within Sweden. Vid beställningsvärde under 500 SEK tillkommer en fast fraktkostnad om 75 SEK för leverans inom Sverige.

For shipping costs to other countries, read more in our Terms of Purchase.

The package is usually available at your local agent for 14 days after day of arrival. During that time you’ll get delivery notices from the shipping agent about how to collect your package. Unclaimed packages are returned to Morakniv.

If you do not pick up your order, the package returns to us as an unresolved package. You will then be charged SEK 250 for all costs that an unpackaged package entails. An unclaimed package is not equal to using the right to withdraw an order.

If your package been damaged during transportation it’s important that you save all packing material so that we can control it if necessary. Then contact our customer support by e-mail. Let us know that it concerns a damage during transportation and attach an image, if possible.

If you want the delivery to be made to another address than your own, start by providing your information on “Billing Details”. Then click “Ship to a different address?” and fill in the delivery address. Remember that the e-mail and phone number that you provide will be the one used for delivery notice.

We deliver to the following countries:

  • Cyprus
  • Denmark (not Greenland and Faroe Islands)
  • Estonia
  • Finland (not Åland)
  • France
  • Greece
  • Ireland
  • Italy
  • Canada
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Rumania
  • Slovakia
  • Slovenia
  • Spain (not the Canary Islands)
  • Czech Republic
  • Germany
  • Hungary
  • Austria
  • Iceland
  • Norway (not Svalbard)
  • Switzerland
  • USA

For more information about orders outside Sweden, please read our Terms of Purchase.

If you wish to return a product bought on morakniv.se it must be returned within 14 days after the order date, in its original condition and original packaging. If you wish to return your product, always contact us first. Send an e-mail to shop(at)moraknivs.se. Enter your order number and the product in question.

You as a buyer is obliged to pay the cost for the fright home to Morakniv. When you contact our customer service to make a return, you have the opportunity to receive a return shipping slip from them. We recommend that you use this shipping slip. When using our shipping slip, SEK 99 will be deducted from the amount refunded for the return.

You can also buy your own postage, but please note that the package must be traceable and delivered to the door (Cannot be sent as “Recommended letter”).

In Sweden, shipping costs SEK 75. If you shop for more than 500 SEK, free shipping applies. Read more about freight in our Terms of Service.

Sustainability

Ecological, economic and social sustainability are guiding principles for our production. We work to minimise our adverse environmental impact, to make more efficient use of energy and materials, and to create a good working environment. We try to work to ensure that we use our materials and the earth’s common assets in the most thoughtful way possible. Instead, it is a continuous effort to minimize our environmental impact. We are constantly trying to find areas for improvement, where we can streamline our work processes to the benefit of both our own work environment and our shared global environment. We prioritize the use of reusable and recyclable materials. Read more on our page about sustainability.

Yes. Yes. We’re certified according to ISO 9001:2015 och ISO 14001:2015.

My order

You have the right to withdraw within 14 days. The withdrawal period will expire after 14 days from the day on which you receive the products. To exercise the right of withdrawal, you must inform our customer support via e-mail shop(at)morakniv.se. The products must be in original packaging and not be opened or used. For complete rules and instructions, please read our terms of purchase.

Every completed order automatically generates an order confirmation that is sent to your e-mail. If you haven’t got such an confirmation, the most common reason is that you happened to provide an incorrect e-mail address. Please contact our Customer support if you need assistance.

You can only make changes in orders that haven’t been packed yet. If you wish to make changes in your order, please contact our customer support as soon as possible: shop(at)morakniv.se.

Knife care and rust

Yes. All stainless steel knives will corrode in difficult environment, even if the process is very slow.

What usually happens when a knife loses its sharpness is that rather than chipping, the top of the edge bends to one side. The sharpening steel works by aligning the edge back into a central position. Our sharpening steel is a smooth polishing steel which gives the knife edge maximum sharpness by aligning the edge. Remember to finish sharpening with the polished surface. To sharpen the knife, pull the knife’s edge a few times lightly against a sharpening steel with a 15-20 degree angle. Switch between both sides of the knife. The knife should be placed against the sharpening steel at the same angle as the blade has at the top of its cutting edge. This angle between the sharpening steel and knife edge must be maintained while drawing the knife from the back to the tip. The pressure against the steel can, if the edge is very damaged, be relatively hard to push it back, and then gradually reduced to a feather light stroke at the last pull.

Wash your knife with warm water and a soft sponge before using it for the first time. Never cut bones, frozen food, porcelain, glass and other hard substances. The thinnest part of the blade can easily be deformed. Do not clean the knives in a dishwasher. Dishwasher detergent contains abrasives that makes the knife blunt and damage the wooden finish. Do not allow acidic residues (lemons, limes, orange, grapefruits, tomatoes) to stay on the blades for extended periods of time. Always thoroughly clean and wipe dry knives before storing. Leaving knives wet or to drip-dry may result in discoloration. Once you have cut, do not scrape the cutting board with the knife’s edge. As it bluntens the blade. Instead, turn the knife around and scrape with the back of the knife.

Technical questions

The blades of our knives are marked with either “Carbon” or “Stainless”.

To prevent the fire starter from getting “road bumps” like a washboard, try using the knife in different angles when lighting the fire. This may ride out” the bumps.

You need to have some speed in the movement as the sparks have a limited time of burning. It is important that it burns most of its burning time on the tinder you want to catch fire and less time in contact with the blade spine. If your strikes are too slow, a torching or welding on the blade spine might show up. This may anneal the sharp corner of the knife blade, with the result of the spine losing hardness and going blunt. This is fairly easy to fix with a basic diamond honer, drawing some strikes across the spine.

If the knife back is pulled towards the ignition too slowly most of the “planer shavings” burn at the knife back instead of flying away and lighting the fire. This may anneal the sharp corner of the knife blade, with the result of the spine losing hardness and going blunt. A torching or welding on the blade spine might show up. This may anneal the sharp corner of the knife blade, with the result of the spine losing hardness and going blunt. This is fairly easy to fix with a basic diamond honer, drawing some strikes across the spine.

By placing the wood in water it becomes softer and easier to carve in.

It all depends on what resources and equipment you’ve got at hand. For more advanced users a TORMEK grinder at home may be an option (they also have plenty of informative and educational videos available on YouTube). In the field more easily carried diamond sharpeners (medium/fine and extra fine) come in handy. For an extra last touch, finish with stroping the knife on the back side of a leather belt.

The head of the axe is made of boron steel – which is carbon steel and the element boron. This is done to make it more durable and tough.

Our knife models have different spines, read more about the blade. If you have one of our construction knives (e.g. the models of the Pro series), they’re designed and intended for Scandinavian construction workers. Here our priorities are a sharp and durable edge with a good grip, which means that the look of the spine isn’t a high priority feature. You are more than welcome to use any of our knives for your intended needs, but keep in mind that the spine will be “raw” (not grinded) on most craftsmen and construction knives.

This gap comes in natural varieties as a result of our production process. The plastic polymer (polypropylen) does not bind chemicals to the steel, so when the handle cools off and shrinks after three moldings it “climbs up” on the edge causing this minor visible gap. This gap is very shallow and does not effect quality or performance of the knife. It is not a flaw and if you have a carbon steel version you may add some oil when oiling the blade.

The edge is symmetrical and functions equally for both left and right handed users. However not all sheaths are symetrical. The Classic series and Morakniv 2000 all have symmetrical sheaths. So do all models of the knives Eldris, Kansbol and Garberg.

It’s hard to say without having a look at the specific knife. However, it’s always a good idea to use a very fine stone or diamond honer as a finish and to strap the edge on a leather strap. You can usually use the back side of your leather belt with good result.

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