FAQ

Here you will find answers to frequently asked questions.

Payment

Our discount codes are limited in time and it is possible that the current code is out of date. It may also happen that the code applies to specific goods or under certain conditions that your customer basket needs to fulfill. Also, some codes cannot be combined with other offers, discounts or discount codes. Contact customer service if you have any questions.

It can sometimes be possible. Check the conditions that apply to your particular discount code.

You don’t need to have a PayPal account to place an order.

If you want to pay by credit card in the classic way, click “Don’t have a PayPal account?” when you get to PayPal’s payment summary. Enter your personal and credit card details on the next page. Click on “Review and continue”. You can then make a classic credit card payment through PayPal without having to register your own PayPal account.

Delivery

Free shipping applies to orders over SEK 500 within Sweden. For order values ​​below SEK 500, a fixed shipping cost of SEK 75 will be added for delivery within Sweden.

For shipping costs to other countries, read more in our Terms of Purchase.

The package is usually available at your local agent for 14 days after day of arrival. During that time you’ll get delivery notices from the shipping agent about how to collect your package. Unclaimed packages are returned to Morakniv.

If you do not pick up your order, the package returns to us as an unresolved package. You will then be charged SEK 250 for all costs that an unpackaged package entails. An unclaimed package is not equal to using the right to withdraw an order.

If your package been damaged during transportation it’s important that you save all packing material so that we can control it if necessary. Then contact our customer support by e-mail. Let us know that it concerns a damage during transportation and attach an image, if possible.

If you want the delivery to be made to another address than your own, start by providing your information on “Billing Details”. Then click “Ship to a different address?” and fill in the delivery address. Remember that the e-mail and phone number that you provide will be the one used for delivery notice.

We deliver to the following countries:

  • Cyprus
  • Denmark (not Greenland and Faroe Islands)
  • Estonia
  • Finland (not Åland)
  • France
  • Greece
  • Ireland
  • Italy
  • Canada
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Rumania
  • Slovakia
  • Slovenia
  • Spain (not the Canary Islands)
  • Czech Republic
  • Germany
  • Hungary
  • Austria
  • Iceland
  • Norway (not Svalbard)
  • Switzerland
  • USA

For more information about orders outside Sweden, please read our Terms of Purchase.

If you wish to return a product bought on morakniv.se it must be returned within 14 days after the order date, in its original condition and original packaging. If you wish to return your product, always contact us first. Send an e-mail to shop(at)moraknivs.se. Enter your order number and the product in question.

You as a buyer is obliged to pay the cost for the fright home to Morakniv. When you contact our customer service to make a return, you have the opportunity to receive a return shipping slip from them. We recommend that you use this shipping slip. When using our shipping slip, SEK 99 will be deducted from the amount refunded for the return.

You can also buy your own postage, but please note that the package must be traceable and delivered to the door (Cannot be sent as “Recommended letter”).

In Sweden, shipping costs SEK 75. If you shop for more than 500 SEK, free shipping applies. Read more about freight in our Terms of Service.

My order

You have the right to withdraw within 14 days. The withdrawal period will expire after 14 days from the day on which you receive the products. To exercise the right of withdrawal, you must inform our customer support via e-mail shop(at)morakniv.se. The products must be in original packaging and not be opened or used. For complete rules and instructions, please read our terms of purchase.

Every completed order automatically generates an order confirmation that is sent to your e-mail. If you haven’t got such a confirmation, the most common reason is that you happened to provide an incorrect e-mail address. Please contact our Customer support if you need assistance.

Knife care and rust

Yes. All stainless steel knives will corrode in difficult environment, even if the process is very slow.

What usually happens when a knife loses its sharpness is that rather than chipping, the top of the edge bends to one side. The sharpening steel works by aligning the edge back into a central position. Our sharpening steel is a smooth polishing steel which gives the knife edge maximum sharpness by aligning the edge. There is a coarser side of the steel that is used for grinding when the edge is more ragged. Remember to finish sharpening with the polished surface. To sharpen the knife, pull the knife’s edge a few times lightly against a sharpening steel with a 15-20 degree angle. Switch between both sides of the knife. The knife should be placed against the sharpening steel at the same angle as the blade has at the top of its cutting edge. This angle between the sharpening steel and knife edge must be maintained while drawing the knife from the back to the tip. The pressure against the steel should be relatively high, if the edge is very damaged, to push it back into alignment, and then gradually reduced to a feather light stroke at the last pull.

Wash your knife with warm water and a soft sponge before using it for the first time. Never cut bones, frozen food, porcelain, glass and other hard substances. The thinnest part of the blade can easily be deformed. Do not clean the knives in a dishwasher. Dishwasher detergent contains abrasives that make the knife blunt and damage the wooden finish. Do not allow acidic residues (lemons, limes, orange, grapefruits, tomatoes) to stay on the blades for extended periods of time. Always thoroughly clean and wipe knives dry before storing. Leaving knives wet or to drip-dry may result in discoloration. After cutting, do not scrape the cutting board with the knife’s edge as it blunts the blade. Instead, turn the knife around and scrape with the back of the knife.

It all depends on what resources and equipment you’ve got at hand. For more advanced users a TORMEK grinder at home may be an option (they also have plenty of informative and educational videos available on YouTube). In the field more easily carried diamond sharpeners (medium/fine and extra fine) come in handy. For an extra last touch, finish with stroping the knife on the back side of a leather belt.

Fire starter

To prevent the fire starter from getting “road bumps” like a washboard, try using the knife in different angles when lighting the fire. This may ride out the bumps.

You need to have some speed in the movement as the sparks have a limited time of burning. It is important that it spends of its burning time on the tinder you want to light on fire and less time in contact with the blade spine. If your strikes are too slow, a torching or welding on the blade spine might show up. This may anneal the sharp edge of the spine, with the result of the spine losing hardness and going blunt. This is fairly easy to fix with a basic diamond honer, drawing some strikes across the spine.

If the knife’s spine is pulled towards the ignition too slowly most of the “planer shavings” burn at the spine instead of flying away and lighting the fire. This may anneal the sharp corner of the knife blade, with the result of the spine losing hardness and going blunt. A torching or welding on the blade spine might show up. This may anneal the sharp corner of the knife blade, with the result of the spine losing hardness and going blunt. This is fairly easy to fix with a basic diamond honer, drawing some strikes across the spine.

Sustainability

Ecological, economic and social sustainability are guiding principles for our production. We work to minimise our adverse environmental impact, to make more efficient use of energy and materials, and to create a good working environment. We try to work to ensure that we use our materials and the earth’s common assets in the most thoughtful way possible. It is a continuous effort to minimize our environmental impact. We are constantly trying to find areas for improvement, where we can streamline our work processes to the benefit of both our own work environment and our shared global environment. We prioritize the use of reusable and recyclable materials. Read more on our page about sustainability.

Yes. Yes. We’re certified according to ISO 9001:2015 and ISO 14001:2015.

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