A knife for life
This warranty extends only to the product’s original purchaser. Broken knife tips, discolorations and rust spots are not covered. In the event of a complaint, you must contact your local dealer or distributor.
If it is a confirmed warranty issue a replacement knife will be sent as soon as possible at the expense of Morakniv. We might charge you a fee for return shipment if we come to the conclusion that your knife was damaged due to one of the following reasons:
Damage caused by misuse or abuse.
Failure to care, clean and maintain your knife (learn about knife care)
Damage due to self-repair, modifications, normal wear or dismantling.
If you have bought an item on morakniv.se:
Let us know what happened and describe how you have used the knife. Email name, address, telephone number, e-mail address, and order number to email@example.com. Attach a picture of the knife as well as batch number located on the label if possible. If we need the knife back in order to further analyze the defect we recommend that you send us the knife with insured package and send it by a certified receipt that can be tracked if necessary. Note that knife loss is not covered under warranty.
If you bought an item in the Morakniv Concept Store:
Go to the store, and bring the product and the receipt. If you don’t have the opportunity to visit the store, you can tell us what happened and give a description of how you used the knife. Email name, address, phone number and email address to firstname.lastname@example.org. Attach a picture of the knife as well as batch number located on the label if possible.
If you bought an item from a retailer:
We ask you to contact your dealer. Let us know what happened and describe how you have used the knife. Email your name, address, telephone number, and e-mail address to your local dealer. Attach a picture of the knife as well as batch number located on the label if possible.