FAQ
FAQ
Here you will find answers to frequently asked questions.
Here you will find answers to frequently asked questions.
Payment & Delivery
To ensure your order arrives in time for Christmas, please place your order by December 15th. 🎄
While we do our best to meet delivery timelines, unexpected delays with shipping carriers may occur. We recommend ordering as early as possible to avoid disappointment.
We offer secure payments with:
Card payment with Visa, American Express, Mastercard and Discover.
Swish, Klarna and Paypal.
Free shipping applies to orders over SEK 1000 within Sweden. For order values below SEK 1,000, a fixed shipping cost of SEK 80 is added for delivery within Sweden.
For shipping costs to other countries, please read more in our Terms of Purchase.
The package remains with your agent for approximately 14 days from the day of arrival. During that time, you will receive notifications from the forwarder via SMS and/or e-mail. If the package is not collected, it will be returned to us.
If you do not pick up your order, the package will be returned to us as an unclaimed package. You will then be charged SEK 250 for all overheads that an unexhausted package entails. Remember that an unredeemed package does not count as use of the right of withdrawal.
If your package has been damaged in transit, it is important that you keep all packaging and contents, so that we can inspect it if necessary. Then contact our customer service via email. Write that it concerns transport damage and please attach a picture of the damage.
If you want the order to be delivered to an address other than your own, first fill in your own address details under “Billing address”. Then click on the option “Deliver to another address?” and fills in the address where the package is to be sent. Just be mindful of the contact details you enter for phone/email – that’s where the order notification will be sent.
We deliver to the following countries:
- Cyprus
- Denmark (except Greenland and the Faroe Islands)
- Estonia
- Finland (except Åland)
- France
- Greece
- Ireland
- Italy
- Canada
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain (except Canary Islands)
- Czech Republic
- Germany
- Hungary
- Austria
- Iceland
- Norway (except Svalbard)
- Switzerland
- USA
For more information about orders outside Sweden, please read our Terms of Purchase.
You can use our “Find a dealer” service here.Please note that there are retailers that are not on the map. If you can only find a distributor in your country, we refer you to them for dealer information.
If you want to return an item purchased in our webshop, the product must be unused and in its original packaging. In the event of a return, you must always contact us first. Send an email to shop(at)morakniv.se. State your order number and which product it is.
When returning, you as the buyer are responsible for the return shipping. When you contact our customer service to make a return, you have the option of receiving a return shipping slip from them. We recommend that you use this waybill. When using our waybill, SEK 99 is deducted from the amount refunded for the return.
You can also buy your own postage, but note that the package must be trackable and delivered to the door (Cannot be sent as “Registered letter”).
Within Sweden, shipping costs SEK 80. If you shop for more than SEK 1,000, free shipping applies. For other countries, please read about shipping costs in our Purchasing Terms.
Our discount codes are limited in time and it is possible that the current code is out of date. It may also happen that the code applies to specific goods or under certain conditions that your customer basket needs to fulfill. Also, some codes cannot be combined with other offers, discounts or discount codes. Contact customer service if you have any questions.
Order, Return & Reclaim
Every completed order automatically generates an order confirmation that is sent to your e-mail. If you haven’t got such a confirmation, the most common reason is that you happened to provide an incorrect e-mail address. Please contact our Customer support if you need assistance.
You have the right to withdraw within 14 days. The withdrawal period will expire after 14 days from the day on which you receive the products. To exercise the right of withdrawal, you must inform our customer support via e-mail shop(at)morakniv.se. The products must be in original packaging and not be opened or used. For complete rules and instructions, please read our terms of purchase.
Sorry to hear that you feel the need to file a complaint about something. Please read through the warranty terms here. https://morakniv.se/en/support/our-guarantee/
Product information
There are no universally accepted figures on the value of a particular knife. Unless otherwise, the knife may hold significant emotional value for you.
The price of a knife can vary depending on several factors, including material quality, manufacturing methods, design complexity, and any additional features or details. Inexpensive knives may use simpler materials and manufacturing methods, while more expensive knives may use high-quality materials and have a more detailed design or special features.
All knives can be used by both left- and right-handed users.
Yes, all our knives come with a sharp edge.
An all-round knife does not have a specific area of use, as, for example, an outdoor knife is for hiking. However, this does not mean that an all-round knife cannot be used, on the contrary, it can be used for many different activities.
Our wood-handled knives are made from either birch, ash, or curly birch.
The NSF marking is found on our butcher knives and is an American certification that certifies the product by one of the most respected independent certification organizations.
This knife is for construction and craftsmanship. This means that we have prioritized a sharp and durable edge along with a sturdy grip, which means that the appearance of the blade’s back has not been given as much space. If you use our construction and craft knives in contexts other than intended, remember that most of them have this unpolished and unsharpened blade back. They cannot be used with a fire steel.
It’s difficult to set a specific age limit. Instead, we recommend that parents make their own assessment for the best possible outcome. Always supervise minors who use knives and never leave children alone around or with knives.
Our Scout knives are specifically designed for smaller hands and come equipped with double finger guards, a leather sheath, and smaller handles for smaller hands. Explore our Scout knives here. https://morakniv.se/en/knife-series/scout-39/
Always supervise minors who use knives and never leave children alone around or with knives.
Knife care and rust
Yes. All stainless steel knives will corrode in difficult environment, even if the process is very slow.
What usually happens when a knife loses its sharpness is that rather than chipping, the top of the edge bends to one side. The sharpening steel works by aligning the edge back into a central position. Our sharpening steel is a smooth polishing steel which gives the knife edge maximum sharpness by aligning the edge. There is a coarser side of the steel that is used for grinding when the edge is more ragged. Remember to finish sharpening with the polished surface. To sharpen the knife, pull the knife’s edge a few times lightly against a sharpening steel with a 15-20 degree angle. Switch between both sides of the knife. The knife should be placed against the sharpening steel at the same angle as the blade has at the top of its cutting edge. This angle between the sharpening steel and knife edge must be maintained while drawing the knife from the back to the tip. The pressure against the steel should be relatively high, if the edge is very damaged, to push it back into alignment, and then gradually reduced to a feather light stroke at the last pull.
Wash your knife with warm water and a soft sponge before using it for the first time. Never cut bones, frozen food, porcelain, glass and other hard substances. The thinnest part of the blade can easily be deformed. Do not clean the knives in a dishwasher. Dishwasher detergent contains abrasives that make the knife blunt and damage the wooden finish. Do not allow acidic residues (lemons, limes, orange, grapefruits, tomatoes) to stay on the blades for extended periods of time. Always thoroughly clean and wipe knives dry before storing. Leaving knives wet or to drip-dry may result in discoloration. After cutting, do not scrape the cutting board with the knife’s edge as it blunts the blade. Instead, turn the knife around and scrape with the back of the knife.
It all depends on what resources and equipment you’ve got at hand. For more advanced users a TORMEK grinder at home may be an option (they also have plenty of informative and educational videos available on YouTube). In the field more easily carried diamond sharpeners (medium/fine and extra fine) come in handy. For an extra last touch, finish with stroping the knife on the back side of a leather belt.
We strongly advise against machine washing all types of knives due to how they react negatively to dishwashing detergent. We recommend hand washing with a gentle dish soap for both the knife and the environment under lukewarm running water.
Accessories & Fire starter
Our accessories offer more possibilities for those who want to get the most out of their knife. Discover all our accessory products here. https://morakniv.se/en/products/accessories/
To prevent the fire starter from getting “road bumps” like a washboard, try using the knife in different angles when lighting the fire. This may ride out the bumps.
You need to have some speed in the movement as the sparks have a limited time of burning. It is important that it spends of its burning time on the tinder you want to light on fire and less time in contact with the blade spine. If your strikes are too slow, a torching or welding on the blade spine might show up. This may anneal the sharp edge of the spine, with the result of the spine losing hardness and going blunt. This is fairly easy to fix with a basic diamond honer, drawing some strikes across the spine.
If the knife’s spine is pulled towards the ignition too slowly most of the “planer shavings” burn at the spine instead of flying away and lighting the fire. This may anneal the sharp corner of the knife blade, with the result of the spine losing hardness and going blunt. A torching or welding on the blade spine might show up. This may anneal the sharp corner of the knife blade, with the result of the spine losing hardness and going blunt. This is fairly easy to fix with a basic diamond honer, drawing some strikes across the spine.
Our fire starters can withstand approximately 2000 uses before performance declines.
The reason is that according to U.S. legislation, such as in the state of California, all products containing this material and function must bear a warning label called ‘Prop 65’.
To use a fire steel with a knife, you need a special knife with a sharpened spine, on the opposite side of the blade edge.
Yes, the Survival Kit is detachable, you can remove it from one knife and attach it to another if you want to switch knives.
Sustainability
Ecological, economic and social sustainability are guiding principles for our production. We work to minimise our adverse environmental impact, to make more efficient use of energy and materials, and to create a good working environment. We try to work to ensure that we use our materials and the earth’s common assets in the most thoughtful way possible. It is a continuous effort to minimize our environmental impact. We are constantly trying to find areas for improvement, where we can streamline our work processes to the benefit of both our own work environment and our shared global environment. We prioritize the use of reusable and recyclable materials. Read more on our page about sustainability.
Yes. Yes. We’re certified according to ISO 9001:2015 and ISO 14001:2015.
Buy a Morakniv
Sorry to hear that, unfortunately, we don’t have that option yet.
Great to hear you’re on the hunt for a Morakniv! Other than our Morakniv Concept Store in Mora, our products are sold in hundreds of stores worldwide, and depending on the type of knife you’re looking for, the range of knife models may vary among different retailers.
Here you will find some of our retailers.
In addition to our own Morakniv Concept Store in Mora, there is an official Morakniv outlet in Nusnäs, approximately 10 km from Mora city center. There you’ll find knives and accessories from various collections and also have the opportunity to see how the world-famous Dala horses are crafted and carved using our knives.
Absolutely. We can assist you with sharpening your knives. Feel welcome to visit our store, Morakniv Concept Store in Mora, and we’ll provide you with more information.
Of course! We offer laser engraving on knife blades both in our online store and at our physical store, Morakniv Concept Store.
Since 2016. You’re always welcome to pay a visit when you are in Mora.
Unfortunately, we currently do not have the opportunity to customized or create specially design individual knives for private individuals.
Steel Grade Mora (SGM®)
Our Steel Grade Mora (SGM®) standard identifies the type of steel used in our knife blades and the processing they undergo during the manufacturing process at the Morakniv knife factory in Mora, Sweden.
We use the following types of steel:
Swedish stainless steel (S)
German carbon steel (C)
French laminated carbon steel (LC)
Swedish boron steel (B)
Thank you for your question! Each type of steel has different properties. You can find more information about them here.
About Morakniv & History
It’s with pride we can say that all knives we’ve ever made have been produced at the Morakniv knife factory in Mora since 1891.
Great to hear you’re curious about our manufacturing at the knife factory in Mora! Unfortunately, at the moment, we don’t have the ability to accommodate visitors. However, you can watch a recorded tour of the knife factory here. https://youtu.be/j02OFV5jC5k?si=a98sl-MYNrlm4ur1
Since its founding in 1891, Morakniv has always been family-owned and operated by a board of directors with an external CEO.
The first Morakniv was made shortly before 1891.
In the vicinity of Mora, there have been approximately 15 different knife manufacturers.
Morakniv was founded in 1891.
Yes! Please send pictures to our knife specialist Thomas Eriksson at thomas.eriksson@morakniv.se
B2B, Press & Marketing
Great to hear you’re interested! We always have time for new business. Please contact one of our seasoned sales representatives.
You can only shop from morakniv.se as an individual. If you are a business owner or retailer and want to place a larger order, contact:order@morakniv.se
For our B2B customers and larger companies, we offer opportunities to pad print and laser engrave existing knife models.
Contact: order@morakniv.se
Access to our image bank is only provided to journalists or business partners. Read more here.Press information
We have noticed increased activity involving suspected counterfeit of Morakniv Garberg & Kansbol on Asian marketplaces. If our knives are priced suspiciously low, its authenticity may be in question. We’re actively working to shut down these illegal activities and trace their origins. Your support is invaluable. If you spot suspicious products, please report them to info@morakniv.se. Remember, a genuine Morakniv is always made in Mora, Sweden.